Tenelix
Terms

Terms of Service

Effective April 28, 2026

This document is a template scaffold meant for product development. Have it reviewed by qualified legal counsel before you publish it as the operative version of your privacy policy or terms.

These Terms of Service (“Terms”) govern your access to and use of the Tenelix Cloud platform (the “Platform”) operated by Tenelix Cloud (“Tenelix,” “we,” “us”). By creating an account or using the Platform, you agree to be bound by these Terms.

1. The Platform

Tenelix provides a multi-tenant healthcare management platform consisting of patient management, appointments, clinical documentation, billing, inventory, and reporting modules. The Platform is provided on a subscription basis under separate Order Forms or online sign-up.

2. Accounts

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must promptly notify us of any unauthorized access.

3. Acceptable use

You agree not to:

  • Use the Platform to violate any applicable law or regulation
  • Reverse-engineer, decompile, or extract source code
  • Use the Platform to send unsolicited communications
  • Interfere with the integrity or performance of the Platform
  • Attempt to gain unauthorized access to other tenants' data

4. Customer data

You retain all rights in the data you upload to the Platform (“Customer Data”). You grant Tenelix a limited license to process Customer Data solely as necessary to provide the Platform. Tenelix processes personal data on your behalf as set out in our Data Processing Addendum.

5. Fees and payment

Subscription fees are due according to the cadence specified in your Order Form or online sign-up. We may change pricing for renewal periods on at least 90 days' notice. Late payment may result in suspension of the Platform after notice.

6. Term and termination

These Terms remain in effect until terminated. Either party may terminate for material breach not cured within 30 days of notice. Upon termination, you may export your Customer Data for 30 days, after which Tenelix may delete it.

7. Confidentiality

Each party will protect the other's confidential information with the same care it uses to protect its own, and not less than reasonable care. Confidential information does not include information that is or becomes publicly known through no fault of the receiving party.

8. Warranties and disclaimers

Tenelix warrants that the Platform will perform materially in accordance with documentation. EXCEPT AS EXPRESSLY PROVIDED, THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. EACH PARTY'S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU TO TENELIX IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Disputes will be resolved exclusively in the courts of Lagos, Nigeria.

11. Contact

Questions about these Terms: legal@tenelix.com.